Terms and Conditions

These terms cover rides booked through the Rider's Transporters apps.

1. The service

Rider's Transporters connects riders with approved independent drivers. Drivers are approved by our administrators before they can accept rides, and an approval can be suspended at any time.

2. Fares

The fare shown before you request a ride is an estimate based on the distance, the time and the rate table in effect at that moment, including any time of day multiplier and airport flat rate. The amount charged at the end of the trip is the estimate plus any tip you choose to add. Tips go entirely to the driver.

3. Payment

You choose your payment method before requesting the ride. Card payments are charged when the trip is completed. Cash rides are settled directly with the driver, who confirms collection in the Driver app.

4. Cancellations

You may clear a ride request before a driver arrives. A trip that is cancelled is kept in the trip history with a cancelled status.

5. Location data

While a trip is running, the driver's location is shared with you so you can follow the car, and your pickup and dropoff coordinates are shared with the driver for navigation. Location sharing stops when the trip ends.

6. Conduct and safety

Riders and drivers are expected to behave respectfully. Ratings and chat records are kept with the trip so support can review a ride if there is a problem.

7. Lost items

Report a lost item through the support window in the Rider app. Support can contact the driver who ran the trip.

8. Contact

For anything else, use the support window in the Rider app and an administrator will answer in the same chat.