Driver Help, Safety & Support

• Sign in with the email and password you registered with. If you have forgotten it, use "Send password reset email" on the login card.
• Wait for approval. A new driver account is created as Pending Approval. An administrator checks your license, registration, insurance and right to work documents before you can go online. Until then the app will say so.
• Go ONLINE with the switch at the top of the console. Ride requests only reach drivers who are online.
• Keep the app open while you work. Your position is what lets the rider watch you approach and what measures the mileage.

• Your drive to the pickup and the ride itself are shown separately on the trip card. The ride line is the same distance and time the rider sees.
• The messenger is available from the moment you accept until the rider is in the car. Use it to say where you are parked.
• Press Arrived at Pickup when you are there, and Start Trip once the rider is in the car, so the trip is measured from the right moment.
• The fare is agreed before the ride and does not change as you drive. Never ask a rider for cash: every ride is paid by card.

• Check the rider's name before they get in, and let them confirm yours.
• Do not start driving until seat belts are on.
• You may end a ride if you feel unsafe. Stop somewhere public, ask the passenger to leave, and report it to the office.
• Never handle a phone while moving. Set navigation before you pull away.
• Keep your license, registration and insurance current. An expired document means an administrator has to suspend the account until it is replaced.

Check the back seat and the footwells after every ride. If you find something, report it through the Lost & Found page so it can be matched to the rider and the trip, and keep the item safe until you are told where to take it.

• You keep 40% of every fare and 100% of every tip.
• Your earnings, your trips and your payouts are in the Driver Financial Center.
• Payouts go to the bank account you connect through Stripe. Your bank details are typed into Stripe's own pages and are never held by this company.
• A payout that fails is shown with the reason, and the money stays with the ride until it is fixed.

I am online and no rides are coming. Rides only reach approved drivers who are online, and one ride runs at a time across the platform. Check the switch says ONLINE and that the app has permission to use your location.

The app says my account is waiting for approval. An administrator has to approve you. Nothing you do in the app changes that.

The mileage looks wrong. The distance is measured from your GPS while the ride runs. If your phone lost signal, tell the office and the trip can be checked against the route.

I need to change my vehicle or my documents. Contact the office. Documents are replaced by an administrator, not from the app.

Use the messenger inside a live ride for anything urgent about that ride. For anything else, contact RIDER'S LLC directly.